Your information
This page explains the information requested by the current Helpzi website and the intended reasons for collecting it.
When you submit a service request, the form asks for your name, mobile number, service type, location, preferred date and time, duration and any notes you choose to add. Helper registration asks for a name, mobile number, city, selected service types, availability and optional information about experience.
The intended purpose is to identify the request or application, understand the task, communicate about the details you submitted, and provide customer or helper support. Do not put passwords, bank PINs, one-time passcodes or unnecessary sensitive details in a request note.
For a live service, access to personal information should be limited to people who need it to review a request, arrange the agreed task, or provide support, and disclosures required by law. The current demo does not provide a complete production access-control or data-governance system; do not treat this prototype as ready for real personal data.
This prototype does not provide durable record retention. A production Helpzi service should define how long each type of information is kept, how users can request corrections or deletion, who can access records, and how records are protected. Use an HTTPS deployment and appropriate security controls before collecting real customer information.
A submitted helper application is marked pending verification. Submitting the form does not mean a person is verified or approved. Provide identity documents only through an official process once the required steps have been explained; never share your passwords, bank PINs or one-time passcodes.
For questions about the information in a request, include your HZ request number where applicable and contact Helpzi through Contact Us. This policy should be reviewed and completed for the actual operating business before production use.