Trust & safety
Every request should be clear.
Clear requests, honest status updates, and sensible checks help people make informed decisions before arranging assistance.
Clear request details
Review the task, location, preferred time and duration before you submit. A request receipt is not the same as a confirmed booking.
Use your request reference
Each submitted booking receives an HZ request number. Keep it for support and avoid posting your phone number or address publicly.
Agree on charges first
The booking form does not calculate or collect payment. Confirm availability, charges, cancellation terms and payment arrangements before accepting a service.
Helper review comes first
A helper application is marked pending verification. Submitting a form is not proof of identity, approval or permission to accept tasks.
Protect personal information
Share only details needed to arrange the task. Never share passwords, one-time passcodes, bank PINs or unnecessary identity documents through task notes.
Read the Privacy Policy →Stay within safe task limits
Describe the task honestly. Medical care, emergency response and regulated work should not be requested unless Helpzi explicitly offers the service and the provider is appropriately qualified.
Questions about safety? We are happy to help.