Important: These are project guidelines, not a final legal agreement. Terms, pricing, cancellation rules and local legal requirements must be reviewed and completed before a public launch.
Customer guidelines
- Describe the task, location, timing and duration honestly. Include only details needed to arrange the task.
- Submitting the form creates a request reference; it does not confirm availability or mean a helper has been assigned.
- Before proceeding, confirm the task scope, helper details, charges, cancellation terms and payment method through the agreed Helpzi process.
- Do not request unsafe or unlawful activity, medical treatment, emergency response or regulated work unless Helpzi explicitly offers that service and the provider is appropriately qualified.
- Keep the HZ request number for support. Do not share passwords, bank PINs or one-time passcodes.
Helper guidelines
- Submitting a registration form marks an application as pending; it is not verification or approval to accept requests.
- Only offer tasks you can perform safely and lawfully. Do not accept medical, emergency or regulated work unless specifically authorized and qualified.
- Confirm the customer's task requirements, timing, location, payment arrangement and any applicable fees before accepting the task.
- Respect customer privacy. Use information only to arrange the agreed task and do not request passwords, bank PINs or one-time passcodes.
- Use only official onboarding steps for any contact or identity checks. Never pay an unofficial person to approve an application.
Fees and payments
The current booking form does not calculate prices or collect payments. Any service charge, platform fee, cancellation condition and payment arrangement should be disclosed and agreed before a task is accepted. Do not assume that submitting a request or helper application creates a paid booking or guarantees earnings.
